Burgfest Post 2: Popular festival experiences & merchandise
The most striking similarities I found between festivals and the Red Bull brand is how the most successful exhibiting businesses at Burgfest operated like its top performers. In fact I now see businesses and performers as one and the same. To simplify things further, I'll say that festivals nurture a performer-audience relationship, just like pop stars have their fans.
There's a recipe for spotting and creating popular festival experiences and merchandise that continually pull crowds or customers to performers all day long. At festivals it boils down to which customer relationships and products are most sympathetic to the common drivers and frustrations of the audience.
A simple example of how this works is Red Bull and its events. To me the brand is more than just an invitation to be active. The brand is a means for audiences to connect with their adventure-sporting idols through a flow of action and merchandise. Just like festivals, the events bring the idols and their audience closer together and match their excitement levels in a hive of activity that sees idol and audience feed of each other's effort. To sustain their state, a drink sympathetic of the audience's desire to stay feeling excited and active is served.
Now picture the moving mass of people at food festivals as being a bit like kids in a candy store, always on the lookout for the next great experience. Their ultimate goal is to remain feeling the delight of being in that flow. When they spot a performer that is as busy as they are, including any products that can help sustain their flow, they reach out to connect and a sale soon follows in many cases. It's like as if the audience is subconsciously saying "Hey you look like you're as active as I am, let's get together to maintain or even build off each other's flow." and "I need an energy boost / a high to keep me going, your food and drink look like they'll keep me in the mood." The opposite effect is generated by performers who remain stationary with nothing to offer that is sympathetic to their audience's motivations. You can almost hear the avoiding traffic think, "I don't want to risk losing some of this wonderful flow I'm in to bring yours up to the same level as mine." That's not to say we're not a charitable human species, but just in that moment the audience chooses to stick with the 'champions'.
Together, the audience and performer build a healthy ecosystem that keeps them both in a positive flow, ripe for exchanges such as sales and attracting more customers.
The healthiest ecosystems at Burgfest were, in order:
3. Stage bands
4. BBQ grills
While some categories can be very creative and will be different across festivals, the way they work stays the same. I'll show how each of these categories work through a series of interviews in upcoming posts.
[Interestingly you'll find all of these ecosystems as motivational aids that keep you ina positive flow longer in epic role playing games.]
Understanding how the most sympathetic relationships between the public and exhibitors can be constructed helps you both pick and create the experiences that makes a festival or pop-up show a hit.